What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon.
Two mistakes in-plants make in understanding their customer’s experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.
In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.
As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.
RSA offers a quarterly “Build a Better In-plant Tips newsletter,” to email subscribers. By special request, we are offering our most recent issue as a blog post. To receive our quarterly tips to help you build
How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits