Video: Two Things In-plants Need for Survival

Howie Fenton interviews RSA about the two-pronged approach in-plants need to survive. Reducing print production costs and building more value-added products and services to offset the decline of traditional products are the two things in-plant print centers need to do to remain competitive and use the balanced scorecard approach.

By | 2019-11-18T13:30:27+00:00 November 18th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

Trend #3: Is Cycle Time the Most Important Thing?

Trend #3: Is Cycle Time the Most Important Thing? Is Cycle Time the Most Important Trend to Address in 2020? Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare

By | 2019-10-21T14:18:08+00:00 October 21st, 2019|Categories: In-Plant, RSA|Tags: , , |0 Comments

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

By | 2019-09-04T19:51:34+00:00 September 4th, 2019|Categories: In-Plant, RSA|Tags: , |0 Comments

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 “The Next Generation Tactics and Strategies for In-Plant Service Providers” survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

By | 2019-07-18T13:29:06+00:00 July 18th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the customer’s ecommerce experience is becoming a larger and larger aspect of the overall customer experience. An example often cited is

By | 2019-08-02T12:38:03+00:00 June 13th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What’s the Cost of a Bad Customer Experience to an In-Plant?

What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

By | 2019-08-02T12:52:12+00:00 May 10th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments