Howie Fenton interviews RSA about the two-pronged approach in-plants need to survive. Reducing print production costs and building more value-added products and services to offset the decline of traditional products are the two things in-plant print centers need to do to remain competitive and use the balanced scorecard approach.
Latest InfoTrends Research Reaffirms Workflow and Web to Print Software Value. You don’t need a weatherman to tell which way the wind blows sang Bob Dylan in 1966. But if you are curious about how software is or is not being used by commercial printers and in-plants, the answer my friend can be found in
Four Tips for Production Print Sales Superiority If selling production print were easy, every dealer would be doing it. You might even see more dealers attending conferences devoted to production print. But you don’t. And you don’t need to be Marvin Gaye to ask, what’s going on? Let’s examine some of the reasons why dealers
How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the customer’s ecommerce experience is becoming a larger and larger aspect of the overall customer experience. An example often cited is
What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential
What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior
Tacoma public schools reduces in-plant expenses and automates print center workflow thanks to local dealer and RSA.
Two mistakes in-plants make in understanding their customer’s experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.
See the 12 common mistakes to avoid when selling Web to print. Overcoming these missteps could give you a customer for life.
How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case. In this blog