Wise Ideas/Advice Video from GRAPH EXPO In-plant War Story Panel Session

If you could get just one piece of advice from another in-plant leader, what do you think that advice would be? Watch the Wise Ideas 5-minute video from the “War Stories, Wise Ideas and Q &A” in-plant panel session at Graph Expo and find out. This is the 11th and final video of our 11-article series covering key session takeaways.

Wise Ideas from 3 In-Plant Managers


Service, Celebration, Tools and Training Are the Advice from These In-Plant Managers

In-plant panelists share their advice and wise ideas for other in-plant managers to learn from.

  • Tim Smith from the State of Wisconsin believes that everyone is in the customer service business and needs to go beyond what the customer expects to create customer satisfaction.
  • Freese and Nichols’ Staci Hill celebrates to drive print shop staff energy, convinced that employee happiness will show in what they are doing. Hill urges other in-plant managers to “find their inner cheerleader” so that your team will deliver great service.
  • Ron Balderson of Navy Federal Credit Union advises others to ensure employees have the tools and training they need. Investing in tools impacts morale.

Read the RSA Blog or Visit the Website for Exclusive In-Plant Insights

Watch RSA’s In-plant Insights blog for other posts and in-plant insights. If you missed other posts in the War Story panel series, you can watch the video series now. RSA has almost 50 in-plant leader videos on an In-Plant Print Center Leader Video Series page. Watch top in-plant print centers in Insurance, Higher Education, K-12, Government and Healthcare present and share their secrets of success and learn how they add value, grow volume, automate, save money and more.

War Stories Wise Ideas Vidoe Series

About the Author:

Elisha Kasinskas is Rochester Software Associates’ (RSA) award-winning Marketing Director. She is responsible for all marketing, public relations, social media and communications, and community building for the firm. Ms. Kasinskas joined RSA in 2010. She is a Marketing veteran with over 20 years of experience in sales, product management, and marketing in leading product and service business to business and business to consumer firms, including Pinnacle (Birds Eye) Foods, Global Crossing, Windstream Communications, HSBC, and a number of regional high tech firms. She holds a Rochester Institute of Technology MBA, and a BS in Marketing from Radford University. Ms Kasinskas is a frequent moderator for industry speaking sessions. She was awarded the 2015 In-Plant Printing and Mailing Association (IPMA) Outstanding contributor award, is a 2015 OutputLinks Women of Distinction inductee, and has secured multiple awards from the American Marketing Association (AMA) for recent work at RSA.

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