About Howie Fenton

Howie Fenton is an independent consultant and trusted advisor to in-plant printers. He recommends equipment, best practices and workflow automation tools to streamline operations. To learn more about measuring performance, benchmarking to leaders, and improving your value e-mail Howie@howiefentonconsulting.com.

Trend #3: Is Cycle Time the Most Important Thing?

Trend #3: Is Cycle Time the Most Important Thing? Is Cycle Time the Most Important Trend to Address in 2020? Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare

By | 2019-10-21T14:18:08+00:00 October 21st, 2019|Categories: In-Plant, RSA|Tags: , , |0 Comments

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

By | 2019-09-04T19:51:34+00:00 September 4th, 2019|Categories: In-Plant, RSA|Tags: , |0 Comments

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 “The Next Generation Tactics and Strategies for In-Plant Service Providers” survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

By | 2019-07-18T13:29:06+00:00 July 18th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the customer’s ecommerce experience is becoming a larger and larger aspect of the overall customer experience. An example often cited is

By | 2019-08-02T12:38:03+00:00 June 13th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What’s the Cost of a Bad Customer Experience to an In-Plant?

What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

By | 2019-08-02T12:52:12+00:00 May 10th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior