What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior
Two mistakes in-plants make in understanding their customer’s experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.
In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.
As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.
How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case. In this blog
WTP Relieves Pricing Pressure When it Enhances the Customer Experience Why Web to Print May or May Not Enhance Your Value and Customer’s Experience- Part 2 This is the second article in a two-part series that talks about the role of Web to print in customer satisfaction, the perception of value, and the impact on
Why Web to Print May or May Not Enhance Your Value and Customer’s Experience This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer’s perception of value. Anyone not offering Web to print should realize that Web to print software can not
Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, “Software and Automation Trends in the In-Plant industry.” One of the questions was about software ownership. Respondents were asked the following: if they own the software, own the software and are planning to
4 Benefits of Workflow Automation. Vote for your Favorite Benefit. Over the last few months, we have been focusing on possible reasons in-plants are reluctant to invest in workflow automation. We discussed workflow myths, building the business case and infrastructure, and executives jaded due to claims of increased productivity. There is another side to this
How Value-Based Pricing Helps In-plants Battle Threats Most in-plants use a cost-plus pricing strategy. In simple terms, you calculate the cost to manufacture and mark that cost up 5-20%. This works well unless equipment utilization falls and prices increase, or a super-efficient company is trying to get the business. In either case, commodity type products