About Howie Fenton

Howie Fenton is an independent consultant and trusted advisor to in-plant printers. He recommends equipment, best practices and workflow automation tools to streamline operations. To learn more about measuring performance, benchmarking to leaders, and improving your value e-mail Howie@howiefentonconsulting.com.

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the customer’s ecommerce experience is becoming a larger and larger aspect of the overall customer experience. An example often cited is

By | 2019-06-17T11:17:18+00:00 June 13th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What’s the Cost of a Bad Customer Experience to an In-Plant?

What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

By | 2019-05-21T13:33:43+00:00 May 10th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

How Does Web to Print Provide Benefits to the In-plant and the Customer?

How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case. In this blog

By | 2018-12-06T19:30:07+00:00 December 6th, 2018|Categories: In-Plant, RSA|Tags: , |0 Comments

Why Web to Print May or May Not Enhance Your Value and Customer’s Experience

Why Web to Print May or May Not Enhance Your Value and Customer’s Experience This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer’s perception of value. Anyone not offering Web to print should realize that Web to print software can not

By | 2018-10-19T20:00:49+00:00 October 19th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments

Software Ownership, Reducing Costs and Adding Value

Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, “Software and Automation Trends in the In-Plant industry.” One of the questions was about software ownership. Respondents were asked the following: if they own the software, own the software and are planning to

By | 2018-09-18T13:07:55+00:00 September 12th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments