About Howie Fenton

Howie Fenton is an independent consultant and trusted advisor to in-plant printers. He recommends equipment, best practices and workflow automation tools to streamline operations. To learn more about measuring performance, benchmarking to leaders, and improving your value e-mail Howie@howiefentonconsulting.com.

In-plant Value: Trend #2 to Address in 2020

In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in 2020 we discussed staffing issues and four ways in-plants are addressing this trend. In this article we will discuss how

By | 2019-09-04T19:51:34+00:00 September 4th, 2019|Categories: In-Plant, RSA|Tags: , |0 Comments

Preliminary Results of In-plant Survey Show Strength

Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 “The Next Generation Tactics and Strategies for In-Plant Service Providers” survey. The results are some of the best data for in-plants reported in decades: 81% reported they met their financial objectives last

By | 2019-07-18T13:29:06+00:00 July 18th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the customer’s ecommerce experience is becoming a larger and larger aspect of the overall customer experience. An example often cited is

By | 2019-08-02T12:38:03+00:00 June 13th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What’s the Cost of a Bad Customer Experience to an In-Plant?

What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

By | 2019-08-02T12:52:12+00:00 May 10th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

How Does Web to Print Provide Benefits to the In-plant and the Customer?

How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case. In this blog

By | 2018-12-06T19:30:07+00:00 December 6th, 2018|Categories: In-Plant, RSA|Tags: , |0 Comments