About Howie Fenton

Howie Fenton is an independent consultant and trusted advisor to in-plant printers. He recommends equipment, best practices and workflow automation tools to streamline operations. To learn more about measuring performance, benchmarking to leaders, and improving your value e-mail Howie@howiefentonconsulting.com.

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

By | 2019-04-19T13:43:36+00:00 April 19th, 2019|Categories: In-Plant, RSA|Tags: , , , |0 Comments

How Does Web to Print Provide Benefits to the In-plant and the Customer?

How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case. In this blog

By | 2018-12-06T19:30:07+00:00 December 6th, 2018|Categories: In-Plant, RSA|Tags: , |0 Comments

Why Web to Print May or May Not Enhance Your Value and Customer’s Experience

Why Web to Print May or May Not Enhance Your Value and Customer’s Experience This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer’s perception of value. Anyone not offering Web to print should realize that Web to print software can not

By | 2018-10-19T20:00:49+00:00 October 19th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments

Software Ownership, Reducing Costs and Adding Value

Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, “Software and Automation Trends in the In-Plant industry.” One of the questions was about software ownership. Respondents were asked the following: if they own the software, own the software and are planning to

By | 2018-09-18T13:07:55+00:00 September 12th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments

4 Benefits of Workflow Automation. Which is your Favorite?

4 Benefits of Workflow Automation. Vote for your Favorite Benefit. Over the last few months, we have been focusing on possible reasons in-plants are reluctant to invest in workflow automation. We discussed workflow myths, building the business case and infrastructure, and executives jaded due to claims of increased productivity. There is another side to this

By | 2018-08-17T17:36:15+00:00 August 17th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments

How Value-Based Pricing Helps In-Plants Battle Threats

How Value-Based Pricing Helps In-plants Battle Threats Most in-plants use a cost-plus pricing strategy. In simple terms, you calculate the cost to manufacture and mark that cost up 5-20%. This works well unless equipment utilization falls and prices increase, or a super-efficient company is trying to get the business. In either case, commodity type products

By | 2018-07-17T14:48:14+00:00 July 17th, 2018|Categories: In-Plant, RSA|Tags: , , , |0 Comments