Here are three must know tips you cannot afford to miss that will improve your automation and entice your customers to bring business back to your shop.
Follow These Four Tips and Make the Effort, You'll Enjoy the Payoff Outside of your staff morale, it's hard to think of an area more impactful on your operation than great customer relations. What does it take to secure existing orders; gain back lost work, and obtain new jobs? People order from people
Are You Capturing All of the Possible Print Opportunities for Your Shop? Astute in-plant managers and service teams are attuned to and ahead of the customer. You are an inside partner with a vested interest in customer success. But are you capturing all of the possible print opportunities for your shop?
At a recent In-plant Printing and Mailing Association (IPMA) lunch-n-learn session, three higher education in-plant managers from UC Davis, Fairfield University and Cedarville University discussed how they've remained relevant and grown, leveraging graphic design services, marketing and Web to print. Web to Print and a Unique Graph Design Retainer Fuel Growth for
At a recent presentation sponsored by Rochester Software Associates, Tom Rohrbach, IT Systems Engineer Consultant at Progressive, shared a 7-step framework that Progressive utilized to determine the optimal balance of in-house and outsourced work for their firm. In addition to the 7-step process, Rorhbach related the key project learnings. Watch the entire
A good marketing plan engages your existing customers, entices prospects to move work into your shop, and explains who you
It is possible to have a single integrated workflow that moves seamlessly from customer order all the way through accounting and reporting. A great place to focus your improvement efforts is around staff productivity. It is not
In this "Build a Better In-Plant" article, we share four tips on how you can provide premium service to your customers by integrating with customer flow; and being informational, intuitive and capturing their
Each of the Four Values Are Present in Every Order Experience, Production Process and Delivery. Print services depend on 4 Value Axes: Time, Cost, Quality and Quantity. Each value is present in every order experience, production process, and delivery. You will be successful if you align you
The bane of many customer-centric service organizations is a lack of communication. Don't leave communication to chance – use automation at your in-plant to insure it happens.